“Keep in mind this is a talent scarce market” Ahu Yildirmaz, Ph.D.Consultant
Through comprehensive industry research and thought leadership, we deliver unique value to our clients by synthesizing data into actionable information; facilitating market action around employers, investors, benefit brokers, carriers and service providers.
Favorite quote from HR Tech 2018:
“We must be mindful of the need for consulting with tech for customer success, we cannot build everything into the software, we need humans!" – Jonathan Goodman, The Starr Conspiracy
B’Nay Fergurson brings 17 years’ client support experience in the HR & Benefits Technology implementation and support services arena. Beginning her career as a participant services representative, Ms. Fergurson was soon hired by Mercer HR Services where she gained hands-on experience in key areas of the benefits administration life cycle. Starting in the call center, Ms. Fergurson progressed to client services, first as an analyst and then as a manager, where she specialized in client remediation and open enrollment project management. These roles paved the way for her work as Senior Health and Welfare Implementation Manager, where she documented complex client requirements and participated in all aspects of implementation for large market clients. This extensive and varied experience supporting client relationships and consulting on sourcing and implementation makes Ms. Fergurson an excellent fit with the Gruppo Marcucci team of consultants, where she focuses primarily on helping clients identify, choose and implement Benefits Administration platforms. Her in-depth understanding of the client perspective enables her to guide employers and their benefit brokers through the selection process and make a best-fit match based on the client’s needs, priorities, budget and culture.
Gruppo Marcucci (GPM), a division of Gallagher Benefit Services, Inc., provides outsourcing intelligence and associated consulting to stakeholders in the Benefits and HR Technology & Outsourcing industry. Our in-depth understanding of the service provider market and our vast experience sourcing and implementing solutions is key to our clients achieving full operational success.